Delivery, without ambiguity.

The live store will show available destinations and services before payment.

Delivery cost and an estimated arrival window should be calculated from the destination and selected service. No universal rate or delivery promise is stated in this preview.

Dispatch timing begins with a confirmed order, not simply when a checkout button is pressed.

A production policy must explain order review, working-day cut-offs and what happens during unusually busy periods. Those operational details are still to be confirmed.

Eligibility, time limits and the return address must be agreed before trading begins.

Fragrance returns can depend on condition, seals and applicable consumer rights. Until verified terms and a return workflow are published, this storefront does not accept or authorize returns.

An exchange service has not been defined.

If exchanges become available, the live policy should explain stock availability, price differences, delivery charges and the condition required for a fragrance to be considered.

A documented support path will be required for parcels that arrive damaged or incomplete.

Clients should retain the item, packaging and delivery label and provide clear photographs when reporting an issue. Response times and remedies will be added only when a real support operation is connected.

The enquiry form is available to preview the intended support journey.

It does not currently deliver messages, and it says so before and after submission.